Overview
At 7FigureLocal, we are committed to delivering measurable results for every local service business we work with. This policy explains the circumstances under which a refund may be requested and how that process works.
By purchasing our services, you agree to the terms outlined below.
Eligibility for a Refund
Clients may be eligible to request a refund under the following conditions:
- The refund request is submitted within 30 calendar days from the date of the initial payment.
- The onboarding kick-off call has not yet taken place. Completion of the kick-off call marks the start of active work on your account and makes the engagement non-refundable.
- The request falls into one of the qualifying circumstances listed below.
- Non-delivery of services — Agreed-upon services were never initiated or delivered prior to the onboarding kick-off call.
- Significant scope deviation — The work delivered materially and demonstrably deviated from the agreed scope of services outlined in your contract or onboarding agreement.
Non-Refundable Situations
Refunds will not be granted in the following situations:
- The onboarding kick-off call has been completed. This call marks the formal start of work on your account. Once it occurs, our team has invested time, strategy, and resources on your behalf — no refund will be issued regardless of when the request is submitted.
- The refund request is submitted after the 30-day period has expired.
- Services have been partially or fully delivered as agreed upon.
- Dissatisfaction with results attributable to factors outside our control — including Google algorithm updates, market conditions, competitor activity, or client-side changes to the website or business.
- Failure to provide required materials, access, or approvals that delayed or prevented service delivery.
- Third-party costs paid on your behalf (e.g., software subscriptions, ad platform fees, or tool costs).
How to Request a Refund
To initiate a refund request, email us at [email protected] with the following information:
- Your full name, business name, and the email address associated with your account.
- A description of the services purchased and the date of payment.
- A clear explanation of why you are requesting a refund, referencing the qualifying circumstance.
- Any supporting documentation or evidence relevant to your request.
Our team will acknowledge your request within 2 business days and complete our review within 5 business days. We may follow up for additional information during that time.
Approved refunds will be processed within 10 business days to the original payment method.
Dispute Resolution
If you disagree with a refund decision, we encourage you to reach out directly so we can work toward a fair resolution. Our goal is always to ensure every client relationship ends — or continues — on good terms.
All disputes are subject to the governing law and jurisdiction outlined in our Terms of Service.
Contact Us
Questions about this policy? Reach out to our billing team: